| iSource
is an India based, live operator call center and BPO service
agency that has been rated high consistently by 100 + SME
Customer base. Our fully automated, state-of-the-art call
center equipment and custom software enables iSource to field
thousands of calls daily for each client with a high degree
of professionalism and customization.
We have the capacity to
handle over 75 million calls a year. This capacity provides
our clients with the best of all worlds; superior quality,
experience and "hands-on" service coupled with the advanced
technical capabilities of the finest call centers in India
.
Capabilities
..................................................................................................................................
Operations :
Open 24 hours a day, 365 days per year. In business since
2003
Call Center Facilities
: Five locations in India with over 200 Work stations.
Software: All
software is custom written to utilize our on-line database
system.
Hardware: Our
Pentium-Based Client/Server Network of Unix computers are
capable of handling over 100,000 transactions per hour with
an instantaneous response.
Internet-Based
Agents: All CSR workstations are web-enabled in addition
to e-mail and text chat response capabilities.
Call Enhancement:
Enhanced Call Routing, Interactive Voice Response,
Voice Mail and Direct- Connect Transfer are available.
Industry
Specialization
..................................................................................................................................
- Event Management
- Real Estate
- Financial Services - Mortgage
- Market Research
- Television Media
- Pharmaceutical & Healthcare
- Telecommunications
- Insurance
Call
Center Services
..................................................................................................................................
- Sales
- Up-sells & Cross-sells
- Lead Qualification
- Customer Care & Customer Service
- Help Desk & Technical Support
- Order Processing
- Customer Acquisition
- Appointment Setting
- E-mail Response & Web Chat
- Virtual Secretaries
The
Benefits of Partnership with iSource
..................................................................................................................................
Best Service: Repeatedly
rated as one of the best service agencies by our
100 + SME Customer base in North America
and UK .
Dedicated and Shared
resource: Our telephone representatives are friendly,
knowledgeable, highly trained and specialized in customer
care and service, sales conversions with up-sells and cross-sells.
World-class performance
on every call. Every operator is monitored and given
performance evaluations several times a week to assure high
quality.
Utilizing state-of-the-art
technology. For inbound calls we use best of the
ASPECT ACD, one of the finest automatic call distributors
in the industry. For outbound calls we use the award winning
Stratasoft
|
